NJ
N J

1 reviews | Active since Jun 2026

09 Jun 2026, 15:42

Leroy Merlin makes money from not refunding timeously😡

I placed 2 online orders.

The first I was supposed to get a partial refund as there was no stock. This has been outstanding since 19 April - refund was supposed to be done within 10 days. Online and store to deliver Centurion

The 2nd delivery I was supposed to be delivered on 27th April which was also canceled (I was not informed of the cancelation) and here a refund was also due to me. Online and store to deliver Little Falls

I have phoned customer service twice. Refunds were supposed to reflect by 8 June.

9 June I call again and they have still not been processed.

Great work Leroy Merlin. Keeping money which is not rightfully yours for months while you benefit on the interest received while we lose out with increasing phone bills and having to make a plan and get what is needed elsewhere.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Jun 2026, 08:17
Official
Good dy NJ 

We sincerely apologize for the unsatisfactory experience you have encountered. We are currently investigating this matter with the appropriate department and will provide you with an update shortly.