Leroy Merlin Little falls “sorry not our problem”

Leroy Merlin Little falls “sorry not our problem” About a 2 months ago we decided that we are going to tile our house. Worked out the calculations and we determined that we would need about 67 boxes of tiles. First question we asked the Salesman was do you have enough tiles in stock as we need a rather large quantity. The salesman reassured me that they do have enough tiles at the current shop [Little Falls] they will have to pull stock from surrounding Leroy Merlin’s to which I agreed and paid the total amount due upfront. He requested that we give them 2 weeks to gather all the stock, I then asked him how many they do have in stock maybe we can collect those so long and start our tilling. They supp**** me with 10 boxes which we used to tile our living room and hallway.

After 2 weeks I contacted them to find out if we can come and collect the tiles to which the salesman then stated that they are still waiting for the stock to come from the branches and that they will contact me as soon as they arrive, we went on holiday, so I was not in a hurry, so I allowed it. Last week I contacted them again to which they rep**** that they do not have any stock at their branches and that the supplier no longer make those tiles anymore and that they could not get them anymore, but the suppliers will make a similar tile, but it is not going to be the same dimensions as the one’s we have bought.

Upon informing them that this is unacceptable as I have already installed the tiles that they gave me. Their response is that unfortunately there is nothing they can do!!! This is totally unacceptable not only am I now losing a lot of money on the tiles that was already installed and the labor for installing it I now must pay to remove the already installed tiles along with the labor and not to mention the inconvenience. The fact that the supplier suddenly decided that they not going to make more of the tiles is your problem not mine. You sold me the product and I paid for it. Please rest assured that I will not accept your response and will take this matter to the Ombudsman.