Leroy Merlin Little Falls 3rd time unlucky

I went to Leroy Merlin Little Falls yesterday to have some plywood cut. It was a small piece about 120cm by 70cm which I wanted cut into 12 panels as I planned to make 2 boxes. As usual I had to wait a long time for help and when help came, it was unwilling. I was told that I could not get the wood cut because there was a limit on 4 cuts for the job to be done the same day. 4 cuts? 2 cuts will probably be to trim 2 edges and then you have 2 cuts left? What will 2 cuts do that makes any difference at all? My previous visit I was looking for a specialised *****driver that Leroy said was in stock on their website. After spending over an hour in the store looking for help and the *****driver, I found neither. The visit before that, I was over-charged for an item (which I resolved at the checkout at the time). All in all, I doubt I will be visiting Leroy Merlin Little Falls again. If this is the way they do business then I would imagine that they will systematically chase customers away to places like Chamberlains and Builders. I wonder if the store is running at a loss yet with dissatisfied customers leaving empty handed and frustrated.