Leroy Merlin Little Falls

Item: Leroy Merlin South Africa
Rating: 1
Author: Natasha C

Leroy Merlin Little Falls!!

TERRIBLE CUSTOMER SERVICE!!!! Get SHOUTED at by staff for mistakenly using wrong entrance door due to covid screening! Does not ask nicely to use the 2nd entrance for screening! I am all for covid compliance, but please DO NOT SHOUT AT YOUR CUSTOMERS for using an ENTRANCE door mistakenly.

Staff on the floor, accuse you of bringing a broken appliance back because apparently we rather went and bought a cheaper one. Purchased a heater and the Pilot was broken, when we returned it, the guy told us that he can see the heater was not used because we were decent enough to put it back in its packaging so that it did not get damaged in the car whilst driving to the store. And he accused us of finding a cheaper one elsewhere so we brought this one back and **** its broken.

Honestly disgusted at the treatment from this store

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Replies (1)

Leroy Merlin South Africa's replyOfficial

27 Aug 2020, 22:47

Hello Natasha, we are very sorry about this. We will call you during the morning and investigate with the team. We are very sorry about this behaviour, and will give the feedback to the store. #va

Leroy Merlin South Africa's reply27 Aug 2020, 22:47

Official

Hello Natasha, we are very sorry about this. We will call you during the morning and investigate with the team. We are very sorry about this behaviour, and will give the feedback to the store. #va