KS
Kgau S

1 reviews | Active since Jul 2011

02 Sept 2025, 14:29

Leroy Merlin is a ****!

Leroy Merlin is ****. I placed an order for a mobile UPS which I have since returned and requested a refund for. I am due a refund, it's week 3 now going from pillar to post. Each call ending with we will get back to you. The first agent told me that this was not their sale, that it's a "Market Place thing, My transaction was with Leroy Merlin not the third party to which the refer. I am currently being debited for an item that they collected long ago.

I just want my money back and never to have any dealings with them and their poor service. I have liaised with Thabsile, Nosipho, Lufhuno, Lloyd...the list is long - all of them yet to get back to me. I want my money back! Leroy Merlin is a ****. Leroy Merlin is a ****. DO NOT BUY FROM THEM! WORST SERVICE EVER!

DO NOT BUY FROM LEROY MERLIN!

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Sept 2025, 10:41
Official
Dear Kgau

Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
 
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.

 Sincerely
Leroy Merlin Team