Leroy Merlin – Incorrect Stock Info & Zero Follow-Up

I placed an order with Leroy Merlin for ceiling panels (along with other items) for pickup at the Fourways branch on Tuesday, 11 November 2025. When placing the order, the website showed that all items were in stock at Fourways, and even recommended this branch.

To be safe, I phoned the call-centre to confirm stock availability before driving across. The operator confirmed everything was available.

When I arrived at Fourways, I was told that although the system shows 31 panels in stock, all of them are damaged.

It’s now been four days, and I still don’t have my panels. I’ve phoned in twice — yesterday and again this morning — but the agents are either “busy” or promise a callback that never happens.

This isn’t the level of service I expect from what has always been my favourite DIY store. At the very least, I would appreciate accurate communication and a realistic ETA for when the panels will actually be available.

Regards, Riaan