Leroy Merlin has ****** my money (yet to deliver an order I placed last year November)

I placed the order on the 27th of November 2023 ... which I am yet to receive. This order was for a number of products on special during Black Friday. Leroy Merlin's website tracking advised that my order should arrive by the 30th of November ... and it is now the 13th of February 2024 and I still await my order.

I escalated my issue to Leroy Merlin's order department on the 10th of December, to be told that they no longer have stock of the products I ordered. I had a number of other options that I could have purchased on Black Friday at other retailers ... but chose Leroy Merlin (and have now missed out on these other options). I asked for the issue to be escalated to management on the 13th of December. I was advised on the 14th of December 2023 that the issue would be addressed by a senior manager. This was the last communication I received from Leroy Merlin. I have followed up multiple times but have just been ignored.

Effectively Leroy Merlin has '******' my money as I have yet to receive my order.

THIS SERVICE IS UNACCEPTABLE. I have worked 25 years in the service industry and know how to treat a customer. I know for a fact that this is the poorest service I have seen in my entire service tenure.

I encourage a Senior Manager to get in contact with me and do what is right. This is not how you treat a customer.

Order #: *** - 322129