AF
Arthur F
1 reviews | Active since Aug 2017
20 Jun 2020, 12:00
Leroy Merlin Greenstone shocking lack of service
Good day came into the store around 10:13 am wanting to purchase a Defy Slim line stove and glass top plate as well as light fittings for the cottage we moving into - again no personal on the floor to offer any assistance or advice- we left after failing trying to find someone. When you opened it was amazing how well the service levels were. So we went to Builders warehouse and purchased our goods . I am aware 18 thousand rand us small change but if customers are given a service all the small purchases can increase profits.
Good luck for the future because if this is the current service levels you going to need it
Regards
Arthur
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Leroy Merlin South Africa's replyOfficial
20 Jun 2020, 12:17Good day Arthur, apologies for the unfortunate experience you had. I have forwarded your message to our Department management to look into this and try to correct it. Lastly I would like to thank you for the feedback and bringing it to our attention. I hope to hear from you soon and another visit to our store. If it happens that you pop in in the store, please feel free to ask for me. I am Teboho Ratsiane. Have a great weekend #TR
Leroy Merlin South Africa's reply20 Jun 2020, 12:17
Official
Good day Arthur, apologies for the unfortunate experience you had. I have forwarded your message to our Department management to look into this and try to correct it. Lastly I would like to thank you for the feedback and bringing it to our attention. I hope to hear from you soon and another visit to our store. If it happens that you pop in in the store, please feel free to ask for me. I am Teboho Ratsiane. Have a great weekend #TR