1 reviews | Active since Dec 2014
Leroy Merlin Greenstone no service on refund for their system error
Leroy Merlin Greenstone has yet to refund me on a double debit using their instore scan and pay system. The provided scan code after paying had disappeared.
See below complaint. I have removed numbers except pricing. This is from my bank account. Lodged multiple complaints and no response. .... On the 22nd of September I was in your greenstone store and used the app to do a scan and pay. When I got to the till, the barcode disappeared but I got the SMS from my bank that the payment went through. Leroy Merlin Greenstone could not pick it up. I then showed them the SMS and was advised to reorder and pay. I did so, but now see the first payment did go off. So essentially I paid for one item twice. My account reflects the reference as
2021/09/22, -155.00, 1841.76, PURCH Leroy Merlin Greens 2021/09/22, -155.00, 1996.76, PURCH Leroy Merlin Greens
The item is a Delinia tablet holder. I warned the lady at the counter, that I am not coming back to be refunded, you must sort it out.
Please advise, Kitchen tablet support metal dark grey 10cmx15cm SKU: ***0 EAN: ***
My first complaint, recieved an email response but no feedback and to date the money has not been refunded.
So sorry to hear about your bad experience, we'll continue to look into the matter and we'll revert back with feedback
So sorry to hear about your bad experience, we'll continue to look into the matter and we'll revert back with feedback
I would like to commend Simon (left surname out due to POPPI), from Leroy Merlin. My complaint was routed to his task list, my issue resolved and I had constant feedback. The refund was process and I am very happy with the service. Thank you Simon for assisting in this matter.
I would like to commend Simon (left surname out due to POPPI), from Leroy Merlin. My complaint was routed to his task list, my issue resolved and I had constant feedback. The refund was process and I am very happy with the service. Thank you Simon for assisting in this matter.
We trust that you are well
We are glad to hear that you were assisted and you are pleased with the service you received from Simon, we still apologize for the inconvenience. We'll definitely pass through the compliment to Simon, we really hope that you continue to shop with us and being a part of our family.
Do enjoy the rest of your day
We trust that you are well
We are glad to hear that you were assisted and you are pleased with the service you received from Simon, we still apologize for the inconvenience. We'll definitely pass through the compliment to Simon, we really hope that you continue to shop with us and being a part of our family.
Do enjoy the rest of your day