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Bellinda
1 reviews | Active since Aug 2025
13 Nov 2025, 11:19
Leroy Merlin Greenstone
Greenstone branch is the absolute worst to deal with. I paid & placed an order on Sunday, its now Thursday and still it is not delivered. When you phone their store no one knows who is dealing with the order, then they can't find it and now I was left on hold for 1hr45 and then the phone was kindly put down in my ear. They are rude, *********** and no one cares about the customer. DO NOT SUPPORT THIS STORE, service is shocking. Thulani was meant to get back to me yesterday,,,I am still waiting for his call!!!!
Helpful (0)
Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
13 Nov 2025, 15:20Hi Belinda
We sincerely apologize for the poor experience you’ve had with our Greenstone branch and for the inconvenience caused by the delay in your delivery. This is not the level of service we aim to provide.
Will check with the relevant store and revert back to you
Thank You
We sincerely apologize for the poor experience you’ve had with our Greenstone branch and for the inconvenience caused by the delay in your delivery. This is not the level of service we aim to provide.
Will check with the relevant store and revert back to you
Thank You
Leroy Merlin South Africa's reply13 Nov 2025, 15:20
Official
Hi Belinda
We sincerely apologize for the poor experience you’ve had with our Greenstone branch and for the inconvenience caused by the delay in your delivery. This is not the level of service we aim to provide.
Will check with the relevant store and revert back to you
Thank You
We sincerely apologize for the poor experience you’ve had with our Greenstone branch and for the inconvenience caused by the delay in your delivery. This is not the level of service we aim to provide.
Will check with the relevant store and revert back to you
Thank You
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Bellinda's updateReviewer Update
14 Nov 2025, 11:13Hi Leroy Merlin
Thank you for your response but nothing has been done, I am still waiting for someone to confirm when I can expect my delivery, it is now a week and still nothing, this is totally unacceptable. I want to know when my order will be delivered or I want to cancel please immediately!
Thank you for your response but nothing has been done, I am still waiting for someone to confirm when I can expect my delivery, it is now a week and still nothing, this is totally unacceptable. I want to know when my order will be delivered or I want to cancel please immediately!
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Bellinda's update14 Nov 2025, 11:13
Reviewer Update
Hi Leroy Merlin
Thank you for your response but nothing has been done, I am still waiting for someone to confirm when I can expect my delivery, it is now a week and still nothing, this is totally unacceptable. I want to know when my order will be delivered or I want to cancel please immediately!
Thank you for your response but nothing has been done, I am still waiting for someone to confirm when I can expect my delivery, it is now a week and still nothing, this is totally unacceptable. I want to know when my order will be delivered or I want to cancel please immediately!
Leroy Merlin South Africa's replyOfficial
16 Nov 2025, 10:42 Dear Bellinda
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our service.
We have escalated your complaint to our dedicated escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution
Sincerely
Leroy Merlin
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our service.
We have escalated your complaint to our dedicated escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution
Sincerely
Leroy Merlin
Leroy Merlin South Africa's reply16 Nov 2025, 10:42
Official
Dear Bellinda
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our service.
We have escalated your complaint to our dedicated escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution
Sincerely
Leroy Merlin
Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our service.
We have escalated your complaint to our dedicated escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution
Sincerely
Leroy Merlin