Leroy Merlin Goes from Bad to Worse

On 28 November 2024 I reported how the light of a ceiling fan/light had failed, and how after two weeks of constant appeals I received absolutely no satisfaction. Leroy Merlin was advised about the report. The following day They suggested that I contact the manufacturer (Brightstar in China!) for help. Leroy Merlin failed to provide the requested contact details. On 30/11/2024 they rep**** that they would escalate (already requested by me a week earlier) and reach out to me. I am still waiting,. On December 2 Katlego in their Greenstone depot said he would be in contact, and naturally I am still waiting. It is now three weeks since the faulty product supp**** by Leroy Merlin failed, with another week waiting for their contact and "reaching out" which is obviously just a lie for stalling. My next move will be to contact consumer groups an possibly later to approach the Small Claims Court.