LEROY MERLIN *****

ORDER FROM LEROY MERLIN AT YOUR OWN PERIL!! I placed an order online for a 3 step ladder from Leroy Merlin on the 14 June 2020 (order ***). After a 4 week wait and numerous phone calls, I sent an e-mail to Leroy Merlin on the 10 July 2020 requesting follow up on my online order. I subsequently called and requested a cancellation of the order as staff were unable to locate my ladder. The staff indicated that a refund would be processed. 10 days later on the 20 July 2020, I sent an e-mail to follow up on the refund. I received an e-mail that no refund was done and a refund request was submitted. On the 3rd August I again e-mailed asking for an update on the refund. I received an e-mail response that the matter was escalated once again to the refunds department. On the 23rd August I again requested a follow up on the refund and a lady named Koketso said she would personally attend to the refund. Numerous e-mails later and a full 12 weeks later, I have received no ladder and no refund.