DP
Debbie P

1 reviews | Active since Nov 2021

03 Jun 2026, 11:23

LEROY MERLIN FOURWAYS - NOT REFUNDED AS PROMISED

Leroy Merlin Fourways branch. Ordered items online on the 24th May 2026, Delivery was promised on 30th May 2026, so far so good. I was contacted by the branch to say they had no stock of the items they listed as having in stock (allegedly damaged stock), offered me a refund or source another from another branch, so I opted for sourcing the items from another branch, I then received a very curt email to say they will refund me (out of the blue). Yesterday,, after following up, 1 June I received a proof of refund allegedly processed on the 30th May, and its not reflecting in my bank account., as at today. I called my bank and they say theres no refund pending. It seems a bit scaly to me that they say the money has been refunded, but its not even pending in my business banking account.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Jun 2026, 14:02
Official
Hi Debbie

We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency,  Kindly note that we are following up with the department on your refund and will be in contact with you soonest.