Leroy Merlin Fourways, no refund, reservations definitely.

Leroy Merlin Fourways advertizes, in writing, above their return counter, "refund without reservations", this however was not the case, The manager on duty advized that not all items are subject to refund and certain defective items are only subject to repair or replacement by the supplier. Refund refused. So, now we wait for the supplier to address the problem. Should the sign more correctly not read, "refund with reservations".