Leroy Merlin Fourways - Disappointing customer service

Leroy Merlin Fourways gave me thee worst customer service anyone could ever imagine. The lack of customer care, accountability and standard service is appalling. I made an instore purchase and was promised delivery on a specific date. The delivery didn't take place when it was supposed to and I had to call them to enquire. Firstly, I struggled to get through the line because no one picked up. Eventually when Tumi (call center agent)picked up, she made me hold for 20mins while she was "trying to track" my order. I eventually hung up and called again. Kgotatso (another call centre agent) made me hold for 10 mins while she was also "trying to track my order", I again eventually hung up. I called again and spoke to Khensani (another call centre agent) whom I asked to just put me through to the 4ways branch, but I hung up after holding again for a while. I then received a call from a Call Centre manager (whom I assume was asked by Khensani to call me) who then made an effort and made contact with the courier company and got back to me with when the delivery would take place. The overall experience was horrible and disgusting because I had to "fight" in order to get my delivery. I explained to them that I already have contractors waiting at my house to start working. The delivery eventually took place but 1 item was damaged. Again, I had to fight to get this replaced. Again, the overall experience is not anything any paying customer should ever go through. I am still shook and utterly disappointed with all the events that took place in order for me to get what I paid for.