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monwabisi M

1 reviews | Active since Sept 2012

21 Oct 2021, 12:48

Leroy Merlin Fourways delays in processing refund....BAD service

Leroy Merlin Fourways billed me for tiles they do not have and and took an escalation to Devin, whilst I appreciate the resolution, it is now two weekssince the incorrect billing I still do not have my refund even after the store swiped my card, when I query on the contact centre and Devin, I am told I have to wait 10 working days since it is their company policy to hold refunds. REALLY????????????

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply21 Oct 2021, 15:07
Official
Good day Monwabsi 

We humbly apologize on the experience thus far and will follow up accordingly with the relevant departments  , Kindly note that we will be in contact with you shortly.