LEROY MERLIN FOURWAYS BRANCH- Absolute WASTE OF TIME & MONEY!!

The Leroy Merlin Branch is absolute *******. The customer service is slow and nonchalant. I initially wanted custom blinds and paid a fee of R450 to have them come take measurements at my place. I paid the fee on the 24th of September 2025. They went mute up until I lodged a complaint on the 10th of November and they were able to miraculously generate an invoice request for me before COB.

Now tell me, if generating an invoice took them 2 seconds after complaining, why weren’t they able to generate one for me after the measurements were taken? And to top it off; why WAS I ONLY TOLD AFTER MAKING PAYMENT THAT CUSTOM BLINDS CANNOT BE MADE FOR MEASUREMENTS OVER 3m wide ?? WHY WAS THIS ONLY EXPLAINED TO ME AFTER THE FACT ?

And to think that I am only receiving the request email only TODAY when I last spoke to a Sello from the Fourways Branch on the 10th of November 2025.

The cherry on top- I asked how many weeks it would take for the blinds to be made- Lerato from Customer Service told me 2 weeks and Sello from the Fourways branch told me a few days.

Absolute ******* ******* BRANCH and ****ming customers at that!

I don’t understand why