Leroy Merlin Fourways - Bad experience

We had a very bad experience at the Fourways branch today. Going down the Travelator, a bag fell off our trolley and the trolley got stuck. Two of us tumbled down. My friend has had several back ops and has hurt herself. She is bruised. I got stuck between the two trolleys and up against the glass and fell back to the bottom of the Travelator head first. My back is sore, I hurt my neck. My ankle is swollen. My other friend cut his hand trying to control the trolley. The manager was called and all he said was "Do you want medical attention". No apologies at all. The car guard actually ran to our rescue and got us up. The force stop switch is nowhere near where anyone can use it. This could cause serious injuries. This needs urgent attention before someone is seriously hurt and the manager needs to be taught customer relations. The whole thing was unacceptable.