1 reviews | Active since Dec 2010
Leroy Merlin Fourways- Awesome store. Service Suck
What a waste of time. I visited the Leroy Store Fourways over the last few days. Awesome store but service, non existing. Same this morning. I arrived at the "yard" this morning. Needed 30 m of 1800mm of fencing.. Obviously too big to fit into a car. After a 30 minute wait I eventually got someone to assist me. I asked can I pay for the roll of fencing now and have my driver pick it up later. Of cause Ma'am, not a problem Lebo rep****.... My driver phoned me after waiting 2 hours because, after he showed the invoice I sent via Whatsapps to him with the contact details of Lebo, the wise lade at security decided she needs a peace of paper before she would release 30m of fencing. I had to excuse me from a meeting, drive all the way from Midrand to meet her demands. At this stage I asked to speak to the Branches Manager. After explaining the situation, Mr BM could not understand why I didnt contact him (Jaco) immediately or why his Security officer and Lebo did not contact him..... 2 Hours later...... Leroy, you are not ready to operate in Fourways under Covid conditions and demands. You saw me 4 times this week. Today was the absolutely last. My gospel going forward
We trust that you are well
We do apologize for the inconvenience caused, we are aware of the situation. Unfortunately when a 3rd party personnel is collecting an order on a customer's behalf we do require proof from the driver that they have the customer's permission to collect the item on their behalf, not only to protect the interests of the company but most importantly to protect our customers as well from any ********** activities. We do however apologize for the frustration that you felt and sincerely do apologize for the incident
We do appreciate your feedback and you can contact us on *** should you need any further clarity on the matter or any assistance.
Do enjoy the rest of your evening
We trust that you are well
We do apologize for the inconvenience caused, we are aware of the situation. Unfortunately when a 3rd party personnel is collecting an order on a customer's behalf we do require proof from the driver that they have the customer's permission to collect the item on their behalf, not only to protect the interests of the company but most importantly to protect our customers as well from any ********** activities. We do however apologize for the frustration that you felt and sincerely do apologize for the incident
We do appreciate your feedback and you can contact us on *** should you need any further clarity on the matter or any assistance.
Do enjoy the rest of your evening
My important message and the message I am communicating is
" Do not make use of Leroy Merlin Fourways. Store is awesome until you need service. Service sucks. Builders around the corner is still better from service and price perspective".
Tata Leroy, my Mom warned me about you
My important message and the message I am communicating is
" Do not make use of Leroy Merlin Fourways. Store is awesome until you need service. Service sucks. Builders around the corner is still better from service and price perspective".
Tata Leroy, my Mom warned me about you
Do enjoy the rest of your weekend
Do enjoy the rest of your weekend
