CG
Corlette G

1 reviews | Active since Dec 2010

27 Aug 2021, 17:38

Leroy Merlin Fourways- Awesome store. Service Suck

What a waste of time. I visited the Leroy Store Fourways over the last few days. Awesome store but service, non existing. Same this morning. I arrived at the "yard" this morning. Needed 30 m of 1800mm of fencing.. Obviously too big to fit into a car. After a 30 minute wait I eventually got someone to assist me. I asked can I pay for the roll of fencing now and have my driver pick it up later. Of cause Ma'am, not a problem Lebo rep****.... My driver phoned me after waiting 2 hours because, after he showed the invoice I sent via Whatsapps to him with the contact details of Lebo, the wise lade at security decided she needs a peace of paper before she would release 30m of fencing. I had to excuse me from a meeting, drive all the way from Midrand to meet her demands. At this stage I asked to speak to the Branches Manager. After explaining the situation, Mr BM could not understand why I didnt contact him (Jaco) immediately or why his Security officer and Lebo did not contact him..... 2 Hours later...... Leroy, you are not ready to operate in Fourways under Covid conditions and demands. You saw me 4 times this week. Today was the absolutely last. My gospel going forward

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Aug 2021, 18:01
Official
Hey Corlette, 

We trust that you are well 

We do apologize for the inconvenience caused, we are aware of the situation. Unfortunately when a 3rd party personnel is collecting an order on a customer's behalf we do require proof from the driver that they have the customer's permission to collect the item on their behalf, not only to protect the interests of the company but most importantly to protect our customers as well from any ********** activities. We do however apologize for the frustration that you felt and sincerely do apologize for the incident 

We do appreciate your feedback and you can contact us on *** should you need any further clarity on the matter or any assistance.

Do enjoy the rest of your evening 
CG
Corlette G's update27 Aug 2021, 19:02
Reviewer Update
This was a pre arrangement with your staff member.
My important message and the message I am communicating is
" Do not make use of Leroy Merlin Fourways. Store is awesome until you need service. Service sucks. Builders around the corner is still better from service and price perspective".
Tata Leroy, my Mom warned me about you
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Aug 2021, 22:53
Official
Thanks your feedback and you taking your time to share your concerns with us. We still do apologize for the inconvenience 

Do enjoy the rest of your weekend