LG
Leon G

1 reviews | Active since Nov 2023

03 Oct 2022, 16:56

Leroy Merlin Fourways, a shocker.

I bought a fan today with some of the components not being supp**** in the box. The box was opened and then closed with a cellotype. I am very Upset I had to go back twice to collect because your staff was busy. second, there is always a queue at the tills, as if there is not enough staff to assist. I cannot go back tomorrow, I have a business to run. BAD for business deal.

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply04 Oct 2022, 11:46
Official
Good day Leon

We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly .
Leroy Merlin South Africa
Leroy Merlin South Africa's reply04 Oct 2022, 11:52
Official

Good day Leon

 

Thank you for bringing this to our attention and we would like to apologize for this inconvenience caused.

 

As per our telephone conversation, please be advised that the department manager will be in contact with you soon .  

Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Oct 2022, 14:55
Official

Hi Given, 

 

We believe you received a call from one of our agents for assistance.