AP
Anban P
1 reviews | Active since Oct 2014
15 Apr 2023, 10:43
Leroy Merlin - False advertising online sales - strategy or competency
The online sales and delivery of Leroy Merlin has gotten so bad. I ordered online a week ago. They have not delivered. The website says stock is available, however their team says they are waiting on stock. Builders Warehouse specifies actual stock at their stores for online orders.
LM false advertising must be stopped.
Helpful (0)
Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
15 Apr 2023, 10:55Good day Anban
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your online order was less than satisfactory, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please be advised direct communication will be made with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your online order was less than satisfactory, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please be advised direct communication will be made with you.
Leroy Merlin South Africa's reply15 Apr 2023, 10:55
Official
Good day Anban
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your online order was less than satisfactory, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please be advised direct communication will be made with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your online order was less than satisfactory, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please be advised direct communication will be made with you.
AP
Anban P's updateReviewer Update
15 Apr 2023, 11:44Dear Leroy Merlin,
I have been in direct contact with your team.
My last resort was here.
My question is, are you showing signs of poor delivery capability.
I’ve schedule work to be done, now I’m having to pay workers for a day, without the goods.
Your online service is proving a cause for concern, if we are to expect just in time delivery.
I have another order scheduled for Monday and I’m even more concerned this will be bungled.
If you have a competency issue on client facing services, please don’t ignore it.
I see so many comments relating to online.
To us it seems that you are taking orders, making people pay, then only sourcing material. This is false advertising.
Unsatisfied Customer
Anban Padayachee
I have been in direct contact with your team.
My last resort was here.
My question is, are you showing signs of poor delivery capability.
I’ve schedule work to be done, now I’m having to pay workers for a day, without the goods.
Your online service is proving a cause for concern, if we are to expect just in time delivery.
I have another order scheduled for Monday and I’m even more concerned this will be bungled.
If you have a competency issue on client facing services, please don’t ignore it.
I see so many comments relating to online.
To us it seems that you are taking orders, making people pay, then only sourcing material. This is false advertising.
Unsatisfied Customer
Anban Padayachee
AP
Anban P's update15 Apr 2023, 11:44
Reviewer Update
Dear Leroy Merlin,
I have been in direct contact with your team.
My last resort was here.
My question is, are you showing signs of poor delivery capability.
I’ve schedule work to be done, now I’m having to pay workers for a day, without the goods.
Your online service is proving a cause for concern, if we are to expect just in time delivery.
I have another order scheduled for Monday and I’m even more concerned this will be bungled.
If you have a competency issue on client facing services, please don’t ignore it.
I see so many comments relating to online.
To us it seems that you are taking orders, making people pay, then only sourcing material. This is false advertising.
Unsatisfied Customer
Anban Padayachee
I have been in direct contact with your team.
My last resort was here.
My question is, are you showing signs of poor delivery capability.
I’ve schedule work to be done, now I’m having to pay workers for a day, without the goods.
Your online service is proving a cause for concern, if we are to expect just in time delivery.
I have another order scheduled for Monday and I’m even more concerned this will be bungled.
If you have a competency issue on client facing services, please don’t ignore it.
I see so many comments relating to online.
To us it seems that you are taking orders, making people pay, then only sourcing material. This is false advertising.
Unsatisfied Customer
Anban Padayachee
AP
Anban P's updateReviewer Update
15 Apr 2023, 13:45To whom it may concern,
As of Monday, 17Apr, I will have two orders pending delivery.
I’m hoping to make up for the bad service, one person takes accountability for delivery of these goods ( AM delivery).
Else I will be out two days, which will result in workers being paid without material.
My next step will be to address this matter with consumer watch. As a major store, you simply can’t hold your online customers at ransom, due to deliberate strategy, poor staff, or poor delivery partners.
Please remember we customers, don’t have the luxury of time, instead it costs us.
I have an online profile, so please review. I’m happy to come into a customer centre to understand what’s the issue.
Unsatisfied Customer
Anban
As of Monday, 17Apr, I will have two orders pending delivery.
I’m hoping to make up for the bad service, one person takes accountability for delivery of these goods ( AM delivery).
Else I will be out two days, which will result in workers being paid without material.
My next step will be to address this matter with consumer watch. As a major store, you simply can’t hold your online customers at ransom, due to deliberate strategy, poor staff, or poor delivery partners.
Please remember we customers, don’t have the luxury of time, instead it costs us.
I have an online profile, so please review. I’m happy to come into a customer centre to understand what’s the issue.
Unsatisfied Customer
Anban
AP
Anban P's update15 Apr 2023, 13:45
Reviewer Update
To whom it may concern,
As of Monday, 17Apr, I will have two orders pending delivery.
I’m hoping to make up for the bad service, one person takes accountability for delivery of these goods ( AM delivery).
Else I will be out two days, which will result in workers being paid without material.
My next step will be to address this matter with consumer watch. As a major store, you simply can’t hold your online customers at ransom, due to deliberate strategy, poor staff, or poor delivery partners.
Please remember we customers, don’t have the luxury of time, instead it costs us.
I have an online profile, so please review. I’m happy to come into a customer centre to understand what’s the issue.
Unsatisfied Customer
Anban
As of Monday, 17Apr, I will have two orders pending delivery.
I’m hoping to make up for the bad service, one person takes accountability for delivery of these goods ( AM delivery).
Else I will be out two days, which will result in workers being paid without material.
My next step will be to address this matter with consumer watch. As a major store, you simply can’t hold your online customers at ransom, due to deliberate strategy, poor staff, or poor delivery partners.
Please remember we customers, don’t have the luxury of time, instead it costs us.
I have an online profile, so please review. I’m happy to come into a customer centre to understand what’s the issue.
Unsatisfied Customer
Anban