DL
Daniella L
1 reviews | Active since Oct 2018
14 May 2024, 16:22
Leroy Merlin false advertising
I bought a carpet on their platform, with the supplier called Fine Things. When I received the carpet, I did not look like the image advertised at all, it looks cheap and terrible quality. After trying to send it back, almost immediately, the Leroy Merlin / Fine Things said that I have to pay for the return of the item, apart from already paying for the item to be delivered to me. How is it that there is no consumer protection with them. They sell cheap ******* items on their website and take no responsibility for it. Their service is appalling & down right disgusting how they treat their customers.
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Replies (1)Leroy Merlin South Africa's replyOfficial
14 May 2024, 16:42Good day Daniella
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our market place service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 904495.
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our market place service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 904495.
Leroy Merlin South Africa's reply14 May 2024, 16:42
Official
Good day Daniella
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our market place service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 904495.
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our market place service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 904495.
