Leroy Merlin – Extremely Poor After-Sales Support Experience

I bought a Toshiba microwave from the Leroy Merlin Online Store on 20 July 2024, specifically because it came with a 5-year warranty. On 5 March 2026, the microwave suddenly failed and would not switch on at all. Expecting a straightforward warranty process, I drove all the way to Leroy Merlin Little Falls in Roodepoort for assistance. Unfortunately, the experience was extremely frustrating. There was no manager on duty, and the staff informed me that they could not assist with anything related to the online store. While standing in the store, I tried phoning the Leroy Merlin online store for help, only to discover that there was no proper support, warranty, or returns option available. The people I managed to reach were unable to assist me at all. It felt as though there was no clear warranty or returns process in place, despite the product being sold with a 5-year warranty. In the end, I had to take the microwave to Bergens Randpark Ridge (bergensrandparkridge.co.za) to book it in for repairs. They were far more capable and helpful, but I now have to pay out of pocket for something that should have been handled as a simple warranty claim. This was a very disappointing after-sales experience. Buying from Leroy Merlin seemed convenient at the time, but when something goes wrong, the lack of support becomes clear. Based on this experience, I would strongly avoid shopping at Leroy Merlin, especially for appliances, due to the poor after-sales service and lack of warranty support.