1 reviews | Active since May 2016
LEROY MERLIN EXCELS IN PATHETIC SERVICE
If I could, I would give Leroy a ZERO STAR rating for the service I have received from them.
As a first time parent, I was excited to purchase items for my baby. One of the most important item we needed was a Chest of Drawers to store our baby's clothing and other items, that woiuod make our first voyage into parenthood easy. But, thanks to Leroy Merlin, that voyage hit the BAD SERVICE ICEBERG called Leroy Merlin.
We purchased a Linx Baby Chest of Drawers online from Leroy, when it was delivered we found it with huge cracks and chirps. I contacted Leroy Merlin and asked for a refund or exchange. The item was collected but I have not heard anything since. It has been 4 days since it was collected and after I asked for feedback yesterday, I have been ignored.
My baby's items are now lying all over the place and all because Leroy Merlin doesn't care about sorting out their mistakes.
I REGRET buying from Leroy Merlin and just want my money back!!!!!! I will NEVER buy from you again, your pathetic service and nonchalant approach to sorting out bad service has left a bitter taste in my mouth.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Please be advised that I have escalated to Marketplace department, we will be in communication with you on the ticket you already logged with us.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Please be advised that I have escalated to Marketplace department, we will be in communication with you on the ticket you already logged with us.
I just received an email saying- 'we are awaiting internal feedback and will respond as soon as I have further information to share' - I guess I'll be waiting another 4 days for this internal feedback. So much for 'matter of urgency'. This word urgency is being used but actions are not urgent!
The fact that I have been following up on this for days should mean I get assistance immediately.
This experience has really left me despondent with your service
I just received an email saying- 'we are awaiting internal feedback and will respond as soon as I have further information to share' - I guess I'll be waiting another 4 days for this internal feedback. So much for 'matter of urgency'. This word urgency is being used but actions are not urgent!
The fact that I have been following up on this for days should mean I get assistance immediately.
This experience has really left me despondent with your service