MN
Melanie N
1 reviews | Active since Dec 2019
21 Mar 2024, 22:26
Leroy Merlin does not honour commitments
I made an online purchase on 26 February for R877.00. A few days later I received an email stating that there is no stock and that my money would be refunded within a few days. I waited a week and then called Leroy Merlin. I was advised I would receive my refund by 12 March. Leroy Merlin then sent me an email to rate their service, but to date I have no refund. I also emailed and still no refund.
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Leroy Merlin South Africa's replyOfficial
25 Mar 2024, 17:00Good day Melanie
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Leroy Merlin South Africa's reply25 Mar 2024, 17:00
Official
Good day Melanie
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.