Leroy Merlin, disgusting service!!

my mom and I experienced the worst customer service ever at the Leroy Merlin store in Little Falls on Thursday last week. my mom who is 82 was looking at the pool cleaners and wanted to purchase the rubbers that fit underneath the particular cleaner she has. Lerato the dept manager was there and convinced my mother that the rubbers would never fit her cleaner as this was a new model, when my mom asked the price, Lerato then said why do you want to know, you're not going to buy them. We then went to the **** eaters and wanted to buy the battery operated Gardena one, we put it in our trolley with a lot of other things we were going to purchase and just before we went to pay my mom said she thinks the battery and charger for the **** eater may be a separate purchase and we should check. we made our way back to the department and this is where the service gets really shocking, Lerato is standing at her little pedestal and when she sees us approaching she starts talking loudly to her colleagues who were with her and gesturing towards us, I couldn't understand what she was saying but it definitely was something about us, anyway before we could even ask her about the battery she starts saying to my mom... why are you even here, why aren't you at home, you shouldn't be out shopping, go home! I couldn't believe my ears and when I questioned her about what she was saying she laughed and said... I'm only joking!!! firstly this was not a joking moment (my mom has an excellent sense of humour and would be joking along if it was a joke) and secondly we aren't friends or colleagues that you can insult and then try brush it off as being a joke. we then left our trolley and I went to find a manager, well clearly Leroy Merlin doesn't have managers as the next person I encountered was the department manager at the customer service counter, she took my name and number and assured me that someone would contact me. well I'm still waiting!!!

My mom was highly offended by this interaction and I refuse to leave it without some repercussion for your rude staff member. I have always loved shopping at Leroy Merlin but believe me when I say I will never step foot in your store again if this complaint is not taken seriously and there is some action taken.

My mom and I run retail businesses and we understand the importance of good customer service.

we left your store and went to Chamberlains, we got amazing service and guess what? the rubbers which Lerato was so adamant wouldn't fit my mom's pool cleaner, fit perfectly!!