Leroy Merlin delivery experience = horrible.

I love going into Leroy Merlin, in-store experience is usually fine. But do not rely on their delivery services!! I wanted to purchase some tiles for a small job. Was told they didn't have stock, but stock would arrive on Thursday (5 days time). And that they could deliver on Friday. For sure. I added some items to the order, booked my tiler in for Saturday. I had to call THEM on Friday to try find out where the delivery was. Was told the tiles were not there yet and could they deliver the rest of the order. No accountability for reneging on their committed date. Now what must I do with the commitment that I made to the tiler? Spent a total of 55 minutes on the phone trying to get clarity on what had been attempted, what was possible, and whether I'd get anything on the day it was promised. Zero accountability; no follow through on commitments to call, or call back, or phone supplier to find out info.