1 reviews | Active since Sept 2021
Leroy Merlin damaged deliveries
The online order and delivery system is terrible. First-order never arrived. I queried it and asked for a refund which I'm still waiting for weeks later. In the meantime, I purchased 6 sliding doors from the Fourways branch which were delivered: 2 damaged and 1 in the wrong colour, I reported this and am still waiting for a response from Leroy Merlin almost 10 days later. They are holding my money and not actioning the returns collection. Because I am concerned about the delay and Leroy running out of stock required to complete the project, I ordered another set of doors online. They arrived yesterday damaged beyond belief. This is a disaster. I have now spent thousands of rand on doors that were damaged on arrival - desperate for a refund or replacement but Leroy is in no hurry to help me Very stressful, unprofessional, costing me a fortune in damaged goods
We trust that you are well
We do apologize for the inconvenience caused, we will look into the matter with the most sense of urgency and we'll revert back with feedback
We trust that you are well
We do apologize for the inconvenience caused, we will look into the matter with the most sense of urgency and we'll revert back with feedback
2 new doors were delivered after this exchange, and the 4 broken doors were removed - thank you.
However, I'm still waiting for a refund for 2 of the broken door R9,841.00 Order #*** - 19849
2 new doors were delivered after this exchange, and the 4 broken doors were removed - thank you.
However, I'm still waiting for a refund for 2 of the broken door R9,841.00 Order #*** - 19849
We trust that you are well
Thanks for reaching out, we'll proceed to look into the matter and we'll revert back with feedback
We trust that you are well
Thanks for reaching out, we'll proceed to look into the matter and we'll revert back with feedback