1 reviews | Active since Mar 2017

11 Feb 2020, 14:34

Leroy Merlin Customer Service

Very disappointed in their service. They advertised doors on special that we wanted to purchase. Went to Greenstones and was told they did not receive the stock. Told me I can go to Little Falls who had stock. Did not want to drive all the way to Little falls so ask the lady to take my name and give me a call when stock arrives. Needless to say still waiting for the call.... Saw them advertise it again and ordered it online 28 Jan. Website showed stock was available. Phoned them the 31 Jan only to be told the order was on hold as they didn't have stock. Was told the 10 Feb would be delivered. Phone yesterday 10 Feb again and was advised that order will only be delivered the 21 Feb as doors needs to be manufactured. Very bad customer service as I was not updated about this

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply11 Feb 2020, 14:37
Official
Hi Jana, we understand your frustration. We have passed on all the details to the teams and we will respond better after some findings. We will be in touch. #va