Leroy Merlin COMPLAINT

I have had the worst experience with Leroy Merlin, I placed and paid an online order over a month ago only to receive an email stating the item was out of stock (even though stock figures were in excess of 300 items still available) I ordered 30! I then called to find out when they would be receiving the stock from the supplier, after spending +/-R300.00 on the 2xcalls, over 40 minutes in total on hold for the calls and being promised a call back with an answer, I am no further forward. To add further insult to injury, I've reluctantly had to place and pay for an additional order for the same stock item - to finish my building project as there are no other stockist. It has been the same issue only this time I emailed for feedback............and ALAS, still awaiting a response! My money has been paid over, order placed.PLEASE GIVE ME FEEDBACK LEROY MERLIN??? BIG BIG thumbs down from me, in fact if I could've selected (-5) stars I would have