Leroy Merlin Click & Collect Sham!!

To whom this may concern,

My order was placed January 26 at 1:24pm, with this being said as well as taking into account the request for 30 minutes prior to collecting but after having placed the order seems far-fetched.

I gave the personnel 3 hours' time to process my order and have the items placed ready for collection prior to my arrival, the picking of the items never happened and as such had to wait yet another 30 minutes once having arrived at Leroy Merlin and only then after having stood there for 30+ minutes being told the following "WE HAVE A PROBLEM" followed with "We do not have these items in stock"

Had the relevant personnel taken their work serious enough to display any professionalism then they would have realized this issue way in advance prior to my arrival seeming they had 3 hours to pick only x4 threaded rods from the shelve and could have contacted me with ample time to spare to advise on the issue with the items showing in stock but not available on the shelves, what should have been just a quick walk in and collect scenario has now changed into poor management / supervision.

The thing that made me furious is the fact that your personnel did not have the decency to contact me way in advance as well as having only tried to pick the items once I arrived there and still needed to wait an additional 30+ minutes before realizing, they messed up.

Is this the kind of service one can expect from Leroy Merlin?

Obviously, it wasn't just a walk in and collect scenario because then I would not be sending you this email right now.

I think your service is poor and unprofessional, the personnel who took my order / tried to assist me showed no professionalism and displayed nothing but utter disrespect. The person who supposedly tried to pick the items even turned his back on me whilst still talking to him, this when I asked him why they did not pick the items when the order was placed now x3.5 hours ago?

I will not support Leroy Merlin ever again if this is how you plan to continue doing business. Yes I might just be a small individual where you might think, what can I do to Leroy Merlin!

I'll leave that thought up to you!

Please think twice before doing business with Leroy Merlin, you just might come to regret your decision if you do!