Leroy Merlin

I am writing to file a formal complaint regarding my recent purchase, which was delivered on 01st September. The item, a Study Desk, arrived severely damaged. The Fibre glass broken and missing parts. Immediately upon discovering the damage, I called your store and spoke with a lady. She assured me that she would arrange for the damaged desk to be collected and that I would receive a full refund. Since that conversation, I have made multiple attempts to contact her and your store to follow up, but my calls and messages have been ignored. This lack of communication and resolution is extremely frustrating and unacceptable. I have attached photos of the damaged item for your reference. I request an immediate response to this matter. Please arrange for the collection of the damaged desk and process my full refund as promised. If this issue is not resolved promptly, I will be forced to escalate my complaint to the National Consumer Commission. I look forward to your swift action in this matter.