SL
Shoayb L

1 reviews | Active since Jul 2011

08 Jun 2022, 07:01

Leroy Merlin cannot fulfill orders online

Online store doesn't function properly. My order took 3 weeks for delivery. First week no communication. When I enquired they said order form was misplaced. Then it still took two weeks after that to deliver. I have numerous times for someone to contact me or for the complaints department email address but still no response. Online store is pathetic

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply08 Jun 2022, 08:57
Official

Good morning Shoayb, 

 

We trust you are well and we thank you for your honest review. 

 

We sincerely apologize for the inconvenience that we have caused you, we shall investigate the root cause as to why the order was delayed then we shall revert to you shortly. 

 

Take care. 💚️