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nbob N

1 reviews | Active since Oct 2016

18 Mar 2025, 11:19

Leroy Merlin Boksburg... should I trust?

Leroy Merlin Boksburg... should I trust? After my last post, I at least had some feedback, I received a call from the department manager at Boksburg, ensuring me that the issue would be resolved. I am waiting with a baited breath... as they are investigating the bag size... They advised me that I will be contacted Friday 21.03.2025.

Deceived by Leroy Merlin Boksburg: dd. 14.03.2025 Leroy Merlin online advertise Builders mix, DD Builders Mix 10Cubic 0 25km, SKU ***5. 10m³. To be sure, I confirmed with Leroy Merlin Boksburg Manager Amos, who ensured me that I will be receiving 10m³ of builders mix. This took a couple of weeks as they had run out of stock. All good, things happen. Then I get told that there is a price change and that the supplier has increased their rates without notification. This cannot be my concern. I paid for what was advertised. Upon delivery, I was told by my husband that they short delivered. Bag size is 90cm x 90cm x 80cm.... not 1m³. 10 bags were delivered. I logged a query again, my husband went to the store, Amos ensured that they would respond. I would like to know, will I be credited for the short delivery or are they going to deliver the short stock supp****?

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Replies (6)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply18 Mar 2025, 11:37
Official
Hi Natasha

 I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, I will be in contact with you regarding your order.
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nbob N's update20 Mar 2025, 19:03
Reviewer Update
I actually expected results after receiving this communication...

" Wen** N*n* (Leroy Merlin South Africa)
Mar 18, 2025, 15:10 GMT+2

Hi Natasha

Delivery confirmed for Thursday as advised by Timothy."

Delivery wash scheduled and confirmed for today 20.03.2025.
No delivery. No contact. No messages. Just empty promises from The Boksburg branch, Customer Centre and Branch Dept Mng.
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nbob N's update24 Mar 2025, 10:45
Reviewer Update
I have requested a refund. Please comply.
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nbob N's update24 Mar 2025, 12:48
Reviewer Update
Hi, I have, and rep**** again.
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nbob N's update24 Mar 2025, 14:35
Reviewer Update
I am dumbfounded.

Now that I asked for reimbu*****t, you deliver?

You will not be granted access to my property.

Please refund as per mailed request.
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nbob N's update26 Mar 2025, 14:14
Reviewer Update
Good day,

Please may I request feedback on mail sent. Thank you.