Leroy Merlin Boksburg quick to take your money but 3 weeks later and still have not been refunded

I purchased 4 chairs and a gazebo online on 29/08/23. I was informed on 03/09/23 that the chairs were actually discontinued and should not have been on the website, so I advised the person to credit my card and just deliver the gazebo. This was done on 04/09/23. I was then told by Leroy Merlin that the refund would take 7-10 working days.

It is now 14 days and I have not been refunded.

I have tried to get some form of response from the Boksburg branch regarding my refund and have lost it on the phone with the one manager due to not being refunded and due to no one bothering to respond to my emails.

It is shocking that it has been 14 working days and I STILL HAVE NOT BEEN REFUNDED and no one bothers to email me or call me back, even to just acknowledge that they are working on the matter.

Leroy Merlin are quick to take your money, but take over 3 weeks to refund you and I'm still waiting.

Never been so disappointed and angry with a company in my life. I want my money back!!!!! Especially as this was no fault of my own.

I think I shall have to go to the Consumer Goods and Services Ombudsman to get Leroy Merlin to refund me.