LM
Ladi M

1 reviews | Active since Oct 2022

05 Mar 2023, 19:05

Leroy Merlin Boksburg- Dustbin Service!!

Leroy Merlon Boksburg does not know what customer service. I should have read the reviews here before wasting my time and money with the arrogant management from this. Waited the whole for window frames....still waiting after numerous calls and escalations. Was told I can pay for my goods and the interior material will be delivered once I'm ready to use it for obvious reasons. The manager Cindy calls and tells me that their are not a storage warehouse, in the meantime my building project has come to a halt due to non delivery by YOUR STORE, you should've told me when I paid for my material upfront, YOU ARROGANT AND USELESS STORE! You are not doing me a favour, I paid for the goods and expect delivery.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply06 Mar 2023, 07:22
Official
Dear Ladi, 

Please accept my apology on behalf of our company. 
I am sorry to learn that your experience with the delivery of your order was less than satisfactory. 
We value our customers and exceptional service is always our priority.

Kindly note that this matter is being investigated and you will provided with feedback.