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Andre E

1 reviews | Active since May 2018

11 Apr 2024, 18:46

*********** Leroy Merlin Boksburg

Its such a wonderfull store In Boksburg but their customer service is typical africa standard *********** and poor. After spending R20k with them on one day they cant stick to their promise of delivery 4 days later. They dont even have the decency to contact you to inform you they cant deliver. After calling them their agents seems they dont know what they doing saying they will investigate but doesnt come back to you.

They have all these (approx 10) till points but on a Saturday or Sunday (where common sense will tell you thats its their busiest times of the week) they have 2 cashiers working.

Sorry but tomorrow i am coming there to get my R20k refund and go spend it somewhere where they would appreciate my business.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply13 Apr 2024, 11:26
Official

Good day Melanie

 

Thank you for reaching out to us.

 

Kindly accept my unfeigned apologies on behalf of the company, We hope this has not deterred you from patronizing Leroy merlin, We are aware assistance and resolution was provided on ticket request 888749. Please do revert back in case you need any further assistance.