DD
Dean D
1 reviews | Active since Jun 2022
09 Jun 2023, 16:48
Leroy Merlin BAD service
On Friday 2 June 2023 I have ordered a gas cylinder online from Leroy Merlin. The delivery date showed Sunday 4 June 2023. On monday 5 June we have not revieved the order and I have mailed Leroy Merlin to cancel my order. The rep**** with a mail to start initiating a refund to me. On Friday 9 June 2023 delivery of the gas cylinder to my house. I asked the delivery guy to go away with the gas cylinder as I have cancelled the order. Getting feedback, call back, progress report, any kind of communication from Leroy Merlin is impossible. Still waiting for aby feedback on 2 matters now from Leroy Merlin.
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Leroy Merlin South Africa's replyOfficial
10 Jun 2023, 10:30Hi Dean
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will directly be in communication with you.
Leroy Merlin South Africa's reply10 Jun 2023, 10:30
Official
Hi Dean
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will directly be in communication with you.