Leroy merlin bad customer service

My very first time to go to the Edenvale branch all the way from Alberton, only to be told what I saw instock on the net is actually not in stock. Then I get told it's in fourways. When I demanded to see the manager, he only got to me after extensive waiting for him. He takes my number and says they will get it from fourways and that he would phone me. I'm sure he threw away the paper with my name and number as soon as I left because I got no call. I eventually had to make another trip again to fourways to buy it there. I am not at all pleased. With the cost of fuel everyone is trying to minimize unnecessary travel, but they didnt care at all. I will never go back there ever in my life.