RE
Rina E

1 reviews | Active since Feb 2011

01 Nov 2020, 11:42

Leroy Merlin - Bad Bad Service

I've placed an order on 29/09 and a month later I had to phone to find out why I have not received delivery, then got informed that the supplier do not have stock of 2 items out of the 7 items ordered. Then I got assistance, just to be let down again, as I was told the supplier would have delivered on Friday 30/10, but will phone me once it arrives to make arrangements to deliver all goods on Saterday, 31/10. Again nobody bothered to phone back and let me know what is happening. This supplier does not understand customer service. Surely these items can be outsoured, why in the first place show you have stock when clients procure online just to find out 1 month later they didn't have stock in the first place??? I will not recommend to support/procure from Leroy Merlin.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply04 Nov 2020, 16:47
Official
Hello Rina, we are very sorry about this! We will look into the order and provide feedback. #va