cD
cindy D

1 reviews | Active since May 2020

27 Sept 2023, 11:58

Leroy Merlin - **** Artists violating Consumer Protection Act

Leroy Merlin is the biggest **** artist in retail. They advertise numerous items on their promotional leaflets "BIG BIRTHDAY BASH" "ONLINE EXCLUSIVES" and yet when you go to add the item to your cart the original price is shown. When contacting Leroy Merlin and enquiring about the discrepancy they have no qualms about stating the item is not on promotion. This is a complete violation of the consumer protection act : Section 23 of the CPA (dealing with displayed prices )provides that 'a retailer must not display any goods for sale without displaying to the consumer a price in relation to those goods' and 'a supplier must not require a consumer to pay a price for any goods higher than the displayed price for those goods.

Section 23(5) of the Act considers a price to be displayed if it is:

(a) annexed or affixed to, written, printed, stamped or located upon, or otherwise app**** to the goods or to any band, ticket, covering, label, package, reel, shelf or other thing used in connection with the goods or on which the goods are mounted for display or exposed for sale;

(b) in any way represented in a manner from which it may reasonably be inferred that the price represented is a price applicable to the goods or services in question; or

(c) published in relation to the goods in a catalogue, brochure, circular or similar form of publication available to that consumer, or to the public generally, if —

(i) a time is specified in the catalogue, brochure, circular or similar form of publication as the time after which the goods may not be sold at that price, and that time has not yet passed; or

(ii) in any other case, the catalogue, brochure, circular or similar form of publication is dated, and in the circumstances may reasonably be regarded as not out of date.

The organisation clearly has no regard for the law and or the consumer.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Sept 2023, 14:30
Official
Good day Cindy 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with with our customer service and pricing display was less than satisfactory and appears to be a bridge/violation of the consumer protection act : Section 23 of the CPA. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.