Leroy Merlin are ******* !

What shocking after sales customer service. I purchased a gazebo which arrived with parts missing so was unable to erect the gazebo. They promised to send the missing parts and after two weeks of back and forth they finally advised that there weren’t any parts and that I should return the item for a refund . The purchase took place at end of September and the courier collected the item in mid October . It is now mid December and I still haven’t received my refund snd now no one is responding to my emails when trying to find out when the refund will be processed . Completely unacceptable for such a leading retailer to treat consumers in this manner .