GF
George F
1 reviews | Active since Mar 2019
10 Jul 2023, 15:58
Leroy Merlin Aftersales 'Service' - Terrible!
We have been customers of Leroy Merlin for the past 2 Years. Client service and delivery to Plettenberg Bay have, in the past been satisfactory. We purchased a 4KVA Inverter Generator from them and it was delivered to our business in Plettenberg Bay. The key/Remote start function failed after the first 2 sessions and we logged a call for the replacement of the unit - This was 62 Days ago - The call has been moved between departments and we are yet to hear back - Unacceptable Leroy Merlin!
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Leroy Merlin South Africa's replyOfficial
10 Jul 2023, 17:01Good afternoon George
Please accept my apology on behalf of our company. I am sorry to learn that your experience with after sale service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with after sale service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
Leroy Merlin South Africa's reply10 Jul 2023, 17:01
Official
Good afternoon George
Please accept my apology on behalf of our company. I am sorry to learn that your experience with after sale service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with after sale service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.