LEROY MERLIN AFTER SALES SERVICE A DISMAL FAILURE

I purchased some building materials from Leroy Merlin 's Boksburg store on Saturday 13 January 2023. The extremely helpful and friendly sales assistants in the building materials area even wrote my order number down on the deliveries board for Monday 15 February 2024. But this is where the efficiency, friendliness and helpfulness ended. It took several fairly lengthy telephone calls to what appears to be a national number, with several promises that a manager, Bafana, would return my many calls, which he never did. Then around 4pm, I did receive my delivery, which had been promised at 12h00, which was not only late, but also incorrect. I endorsed the driver's documents and called the national number again to inform them of the incorrectly delivered items and was informed that a manager from the store would call me to arrange to exchange the incorrectly delivered items. It is now 12h20 on Tuesday, 16 January 2024, and I am still waiting for that call. While shopping at the Leroy Merlin Store is a very pleasant experience, their after sales service leaves a lit to be desired. It seems all Leroy Merlin cares about is making the sale and receiving payment. What happens to the customer after that does not appear to bother them at all. Going forward I shall rather purchase my building supplies from Builders Warehouse and Cash Build, both of whom deliver competently and on time.