LG
Lawton G

1 reviews | Active since Sept 2024

25 Sept 2024, 11:33

Leroy Merlin accounting system FAILURE

I ordered 2 solar panels from Leroy Merlin on 16 July BUT, because their online order form refused to accept that the delivery address differs from my business address (I live on a remote farm - no courier deliveries allowed, hence the delivery address belongs to my friend who lives in the city), I sent an Email requesting that the invoice must include my VAT number and my business address. The delivery was successful (to my friend's address) but the invoice reflects my friend's address and does not include my VAT number, hence the invoice for this transaction is USELESS and will not be accepted by SARS. I followed up with an Email on 01 Aug 2024 requesting an invoice reflecting my business address and VAT number, but to no avail. If your accounting system is sensitive (i.e. subject to SARS audits), think twice before dealing with Leroy Merlin!

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply22 Oct 2024, 11:09
Official

Good Day 

 

Hope this email finds you well

 

Your profile is a Personal profile not a Business profile hence the Invoice doesnt reflect Business details 

the delivery address on the invoice needs to match the address the driver will be delivering as well 

 

With that being said i will check if the store can help with amending the details on the personal profile to business and revert back. 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply13 Nov 2024, 11:04
Official

Good Day 

 

Hope this email finds you well

 

Your profile is a Personal profile not a Business profile hence the Invoice doesnt reflect Business details

the delivery address on the invoice needs to match the address the driver will be delivering as well