KG
Karen G
1 reviews | Active since Aug 2022
20 Dec 2023, 21:23
Leroy Merlin
Very disappointed. I ordered a spice rack over 3 weeks ago. When it never arrived i called their offices, which were a mission to get through to only to be told that there was no stock and i would be refunded. Needless to say I have not been refunded as yet, I honestly thought this was a reputable company to deal with.... but obviosly not
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
02 Jan 2024, 14:45Good day Karen
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Leroy Merlin South Africa's reply02 Jan 2024, 14:45
Official
Good day Karen
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
KG
Karen G's updateReviewer Update
15 Feb 2024, 12:583 months later and LEROY MERLIN have still not refunbded me. So much for their apology and interest. | Wendy Nene (Leroy Merlin South Africa) Jan 9, 2024, 16:55 GMT+2 Hi Karen
Hope you well
Please be advised that the delay is with our finance department, refund request was sent on the 28/12/2023, I did a follow up with them to process the refund urgently. Apologies for the delay.
Hope you well
Please be advised that the delay is with our finance department, refund request was sent on the 28/12/2023, I did a follow up with them to process the refund urgently. Apologies for the delay.
KG
Karen G's update15 Feb 2024, 12:58
Reviewer Update
3 months later and LEROY MERLIN have still not refunbded me. So much for their apology and interest. | Wendy Nene (Leroy Merlin South Africa) Jan 9, 2024, 16:55 GMT+2 Hi Karen
Hope you well
Please be advised that the delay is with our finance department, refund request was sent on the 28/12/2023, I did a follow up with them to process the refund urgently. Apologies for the delay.
Hope you well
Please be advised that the delay is with our finance department, refund request was sent on the 28/12/2023, I did a follow up with them to process the refund urgently. Apologies for the delay.