Leroy Merlin

First off ... they sent me the WRONG solar panels and stopped replying to mails. I was also unable to actually get hold of anyone by phone.

With loadshedding severely affecting my business I was forced to use the panels sent to me so that I could continue running it.

Now... I need a copy of my tax invoice so that I can sort out some tax things.

Leroy Merlin never sent me one to begin with... The order where my purchase was processed does not exist on my online profile. They cannot locate it anywhere either... and have just said "We have just received feedback regarding your request. Unfortunately, we are unable to retrieve orders from 2023." and then "As stated previously, we have just received feedback confirming that we cannot retrieve transactions from 2023 in our system, both at the store and on the finance side. Unfortunately, this means we cannot access the order."

Legally you're supposed to keep invoices for 5 to 7 years. I need my tax invoice please. Failing that, please come and fetch the panels you sent me and refund my money.

I included my business VAT number