Leroy Merlin

I ordered a creepy for my swimming pool on the 18th November 2024. They delivered the incorrect creepy. Not even remotely the same.

I requested a refund - no one answered. Sent a mail again - no answer. I called, said they will request refund - no confirmation that this was done. Called again - no one knows anything. They will request refund. Receive a mail that the product is in use so no refund. Send a mail again saying it is not in use, I want a refund. Refund requested again.

Sent numerous mails - no answer, also no pick up. Went back and forth until the 2nd December to which I took the creepy to a branch. I told them I'm leaving for Cape Town, no one will be home for them to pick up. The lady at returns inform me that a branch can not take any online stock I must find someone in Johannesburg to leave the creepy. I told her I'm from Middelburg and my flight is in the afternoon. They also told me that the online has nothing to do with Leroy Merlin. I asked her but I ordered from Leroy Merlin website????

Asked to speak to the manager. I explained to him that I do not receive any feedback regarding my pick up or refund. At first he wasn't willing to assist but after showing him all the mails and calls he said he will help me out.

Only one the 23rd December I received a mail that it was finally returned. Great!? Nooooo I've been sending mails regarding my refund numerous times - no answer!!!! It is the 30th December I still haven't received communication or my refund!!!!

Order on 18th November, it's the 30th December and it is still not sorted out!!!