PD
Patricia D

1 reviews | Active since Jan 2014

06 Jun 2022, 16:13

Leroy Merlin

Terrible customer service!! Think twice before you order from them. Tried to follow up on my order via telephone after many emails and was told that they are not allowed to tell clients who the courier company is or their number to follow up. Staff needs training on company operations! I placed my order with them on 29th of last month and still NO DELIVERY!!!!

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply06 Jun 2022, 16:25
Official

Good day Patricia, 

 

We would like to apologize for this inconvenience caused.  We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.

 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply06 Jun 2022, 16:29
Official

Hi Patricia, 

 

Kindly assist us with a number we can contact you on 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply08 Jun 2022, 09:08
Official

Hello Patricia,

 

We believe that you have order.