MB
Marilyn B
1 reviews | Active since Apr 2019
12 Dec 2022, 13:53
Leroy Merlin
Unclear advertising of product resulting in return. Emails requesting their courier upliftment (offered) totally ignored. Calls attempting to speak to a human impossible. Own courier expense an unnecessary additional expense. Refund promised in 7-10 working days now day 11 and nothing!!! A HORRIBLE EXPERIENCE FROM START TO FINISH.
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Replies (3)MB
Marilyn B's updateReviewer Update
13 Dec 2022, 07:53Emailed Leroy Merlin again yesterday to check if their screenshot of refund was ****. No response and still no refund. Ok next is my mate at the newspaper desk 😡😡😡
MB
Marilyn B's update13 Dec 2022, 07:53
Reviewer Update
Emailed Leroy Merlin again yesterday to check if their screenshot of refund was ****. No response and still no refund. Ok next is my mate at the newspaper desk 😡😡😡
Leroy Merlin South Africa's replyOfficial
13 Dec 2022, 09:20Dear Marilyn,
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Kindly note that we are following up on your refund and you will be provided with feedback.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Kindly note that we are following up on your refund and you will be provided with feedback.
Leroy Merlin South Africa's reply13 Dec 2022, 09:20
Official
Dear Marilyn,
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Kindly note that we are following up on your refund and you will be provided with feedback.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Kindly note that we are following up on your refund and you will be provided with feedback.
MB
Marilyn B's updateReviewer Update
13 Dec 2022, 12:49Martha Makhurupetsi has all information. Screenshot of goods returned, waybill which she acknowledged received, refund escalated? Screenshot of refund emailed to me hence my comment about a **** screenshot as money not in my bank acc. Refer to her please.
MB
Marilyn B's update13 Dec 2022, 12:49
Reviewer Update
Martha Makhurupetsi has all information. Screenshot of goods returned, waybill which she acknowledged received, refund escalated? Screenshot of refund emailed to me hence my comment about a **** screenshot as money not in my bank acc. Refer to her please.